SUPPORT

Find all the tools related to our cloud service!

 

Manuals and procedures

 

Technical informations

Details URL IP address
Home page www.git-cloud.ch
Login portal app.git-cloud.ch 164.128.163.166
API

api.git-cloud.ch

api.asp4experts.ch

164.128.163.165
Files transfert

files.git-cloud.ch

pdfbeamer.asp4experts.ch

164.128.163.171
Emails

mail.git-cloud.ch

mail.asp4experts.ch

164.128.163.167
Web console

webconsole.git-cloud.ch

164.128.163.171

Ports used: HTTP & HTTPS (TCP 80 & 443)

 

Frequently asked questions

Add two factor authentication

The use of a unique connection code (OTP) makes it possible to secure your access to our platform against unauthorized access. To access this feature, you must have a compatible application.

GIT-Cloud use the standard protocol (TOTP) and you can used any compatible sofware. However, we suggested to used one of these software:

Authy (for Windows, Mac, Google Chrome, iPhone & android)
Google Authenticator (For iPhone and Android)
Microsoft Authenticator (For iPhone and Android)

Citrix install, what can I do?

At the first run of GIT-Cloud, you’re computer will download the security certificate. For that, we recommand you to used (the first time) Internet Explorer or Safari

After that, the website tried to detect the Citrix Receiver (or Workspace) client. If the Citrix client is already installed on your computer, you can just skip this step. If you don’t have the Citrix client, you can download and install it directly from the login page. After Citrix install, you can used you’re application.

For more information, please follow our manual : instructions d’installations.

The application "GIT-Cloud Console" is not run..

If the GIT Cloud Console  is not launch, or if the icone still “turn”, you need to activate the Citrix Plugin with you browser.

Check the setting of your browser that Citrix plugin is allow. You can find some information on our FAQ :

If the problem still here, please contact GIT support.

Number of concurrent connections exceeded

It is possible to autonomously disconnect an active session on the cloud system. Logout is done from the Webconsole.

For example, if you’re system is blocked or if you have quit anormaly the cloud systme. When you tried a new connection, the system show you the following message: 

If you have this message, you can close you session from the webconsole :

When you click on Disconnect, you must force the logout:

When the session is closed, you can login again.

Which browsers are supported by Citrix ?

The browsers officially supported by Citrix Workspace are listed on the following link : https://support.citrix.com/article/CTX239807/workspace-browser-compatibility 

More questions ?

For more questions, read the “cloud” section on our FAQ !